Q. Why is shipping so expensive?
A. The weight of one 5 oz bottle is about .67 lbs. 4 bottles equal 2.68 lbs, with the weight and size we had to go with Flat Rate fees which would be the cheapest. Don’t want to pay for shipping and you are in Hawaii? Click on “Locations” and go to any of those stores and purchase us there.
Q. We really want to buy your Sauce but we are not in the US, can we still purchase it?
A. Yes if you are willing to pay for shipping, please email us at DaSecretSauce@gmail.com for shipping rates.
Q. Can we make a rush order?
A. Yes, please email us at DaSecretSauce@gmail.com for rush orders.
Q. How long does it take to process our orders?
A. We will strive to mail out orders within 48 hours of your purchase. If you need it rushed, please email us at DaSecretSauce@gmail.com
Q. What if my bottles got damaged?
A. Please take a picture of the bottle and box, and send it to firstname.lastname@example.org. Also do not accept boxes from delivery personnel that looks damaged or has been tampered with, especially if it looks wet. At time of receipt check the contents of the case while the delivery personnel is present.
Q. Return Policy
A. We will only accept returns of damaged bottles on delivery.